Freshfields advises Cinven on acquisition of Smart Communications

Global law firm Freshfields is advising international private equity firm Cinven on the debt financing of its agreement to acquire Smart Communications, a leading global cloud-native provider of customer communication management (‘CCM) and inbound conversation management (‘ICM’) software solutions.

The investment by the Cinven funds draws on its deep TMT expertise and track record and reflects the strong conviction in Smart Communications’ prospects for sustained growth. Cinven’s TMT sector team views Smart Communications as a compelling investment opportunity.

Financial terms of the transaction were not disclosed. The transaction is subject to regulatory approvals and other customary closing conditions.

Smart Communications is an industry-leading technology provider trusted by more than 650 enterprise organisations worldwide – including many of the world’s top financial services, insurance, and healthcare brands.

A cross-border, cross-practice Freshfields team advising longstanding client Cinven is led by leverage finance partner Aled Batey, senior associate Julia Horbach and associate Alice Cunliffe. Support was provided by tax partners May Smith and Joe Soltis, and New York-based global co-head of leveraged finance Allison Liff and senior associate Meghan Bell.

Further information on the agreement can be found here.