At Freshfields, smarter service delivery means combining legal expertise with cutting-edge technology, AI powered solutions, process optimization and a global network of specialists. Our Client Delivery Group (CDG) is at the heart of this approach – applying innovative solutions every day to make complex legal matters more efficient, cost-effective, and strategically valuable for our clients.  

Integral to our CDG is a global team of international lawyers and legal solutions specialists, supporting all aspects of our transactional, advisory, contentious and regulatory work.  Providing support in more than 30 languages and from multiple locations around the world, the CDG delivers high quality solutions for client matters whenever and wherever needed.  

Given the increasing complexity, scale and importance of our client’s matters, effective management is essential. By embedding legal project managers (LPMs) from the outset, we apply proven project management techniques to control timelines, costs, and resources. It leads to consistently higher quality, reduced costs and more clarity, improving legal service delivery for all stakeholders.  

Solutions designed for impact 

Our smarter service delivery approach integrates innovation into legal matters across all practice areas, helping clients navigate complexity with confidence: 

• Due diligence: Streamlining due diligence processes to help clients manage risk and capitalize on opportunities, even in the most complex transactions. 

• Multi-jurisdictional insights: Providing clear, data-driven insights to help clients understand and respond to global regulatory developments. 

• Document review: Handling large-scale document reviews and investigations with precision and efficiency, reducing legal risk and exposure. 

• Mass claims management: Combining expertise, technology, and process innovation to manage high-volume claims with accuracy and scale.  

Evolving with our clients’ needs 

As a firm that has always pushed boundaries, we continuously upskill our experts, refine and enhance our approach – bringing together global talent, innovative tools, and a culture of continuous improvement. At Freshfields, smarter service delivery isn’t just about doing things differently – it’s about doing them better.